Location: Lost Creek Ranch – Wyoming
In the role as Ranch Manager, the first responsibility is to ensure the safety of all guests, staff, and animals on the ranch. Secondly, protect and enhance the long-term image and reputation of the ranch as an informal, high-quality, professional, community-minded, guest-focused facility as seen through the eyes of the guests, the local, national, and international communities. This is to be accomplished through delivering consistent, high-quality, sustainable management strategies and practices across all components of the organization at all times. Reports to Owners’ Representative.
The Ranch Manager is responsible for ensuring the long-term success of the Ranch. Overall responsibilities for overseeing the entire operations of the ranch include but are not limited to: continued development and implementation of safety practices and protocols, profitability, management of all guest services, employees, horse string, maintenance and operation of facilities, grounds, and vehicles, office operations, marketing efforts, food services, lodging facilities, vendors, state and federal land permits, and compliance, and community development and outreach.
Being a responsible, dedicated role model to the guests and staff; providing organized, punctual and solution-oriented leadership, creativity, direction, and supervision during recreational activities and around the ranch and in the Lodge; having a positive and collaborative attitude, seeking to develop institutional knowledge and learning from others and implementation of industry best practices; working with other staff members and department heads to provide a quality experience for all guests; primary steward and advocate for the philosophy, policies, and ideals of the ranch.
• Work with Owners’ Representatives to develop goals, strategies and calendar for execution for the coming year.
• Monitoring, tracking, and reporting on the success of implementation of goals and strategies.
• Learning and understanding the current operating parameters affecting all areas of the ranch.
• Prioritize and process work on a daily basis. Continually seeking ways to increase customer experience, streamline operations, reduce expenses, work within a budget, increase safety measures, and minimize waste. Staff safety, hiring, development, training, evaluation, and when necessary separation. Strong emphasis on importance of hiring people who are suited to hospitality and have a genuine desire to provide an experience for the guests.
• Weekly communication and direction to direct reports and promotion of cross-operational communication between staff.
• Oversight of marketing and advertising strategies and implementation.
• Oversight of livestock operations, procurement, riding programs, training, care, and boarding
• Oversight of all guest activities and development of programming based on guest interests.
• Oversight and management of all area vendors supplying services to the ranch
• Ensuring the ranch is in compliance with all town, state and federal regulations
• Ensuring that all federal and state permits and licenses are attained, complied with maintained, renewed and submitted on time to the proper agencies
• Oversight of lodge, cabins, spa, grounds, and vehicle maintenance and upkeep.
• Oversight of all new construction, equipment purchases, and installation.
• Handle all purchasing for the ranch and find a balance between best pricing and buying local
• Work with the owners’ representative and vice president to determine appropriate capex projects/purchases each year where funds are most acutely needed and realized
– Find the best mixture of pricing and quality in determining any capex projects
• Networking with local and regional area allies, working within the tourism infrastructure and working with local areas organizations utilizing the territories the ranch is operating in. Strong equine and ranch management experience, knowledge, and comfort executing on all equine and ranch management work.
• Maintain a good relationship with homeowners and neighboring ranches
• Oversight of all maintenance requirements including vehicle care and cleanliness, permits and insurance, noxious weed control and fertilization, grass care.
• Water system monitoring, testing and quality assurance.
• Assurance of a quality, clean, innovative food service operation.
• Implementation of an effective employee structure & program including to:
– Understanding of employee manual and expectations.
– Human Resource and workman’s compensation laws
– Performance motivation techniques across all employees
– Training, problem solving and accountability of all employees
– Work and meet with all department heads on a daily basis
• Ability to work autonomously and make decisions that are in line with the expectations of the owners’ representative and the philosophy of the ranch
• Be a resource to office staff and department heads and handle the difficult guest conversations should they arise
• Handle all reservations and designation of projects from October until May
• Do ranch site visits as needed for wedding parties year-round
• Be a personal resource to resolve employee conflicts or personal difficulties
• Predictable, consistent, and positive attitude and outlook
– Welcoming “Can do” attitude
• Collaborative team player—ability to manage up and down equally.
• Personable and jovial with the ability to make work fun while still completing tasks at the highest level
• Flexible and adaptable
• Ability to work well with people, be opened minded and willing to listen to suggestions of others
• Ability to manage and coordinate multiple projects, problems and requirements concurrently and in a productive, measured and timely manner.
• Self-motivated; able to work long hours and get the job done as required seasonally and without impacting behavior, energy and decision making
• Willingness and proof-in-action to perform all duties of the ranch as a team player
• Ability to refrain from taking things personally and rise above any emotions to make the right decision
• Ability to notice the details while also seeing the bigger picture and understanding the impacts of decisions immediately and ripples down the line
• Ability to reduce overreactions to the appropriate level and provide an appropriate perspective to staff when stressed
Computer & Electronics
• Competency with Microsoft and Google Suite
• Understanding of all payroll reporting systems and guest tracking systems.
• Understanding of ranch financials.
• Excellent writing skills
• Excellent verbal skills with the ability to communicate with staff and guest.
• Excellent communication with Owners’ Representatives.
• Ability to deal with difficult people and situations with true objectivity and fairness
• Excellent mediation skills and the ability to see different perspectives to bring differing views to a common ground
– CPR and First Aid
– DRA Horse Safety
– Certified Pool Operator
– ServeSafe Manager
Type of work: Year-Round
More Information: Please send resumes to Laura at firstname.lastname@example.org to apply.